Customer Service Specialist

Help customers learn more about your company's products and figure out any issues they are running into

Min Salary

$34,000

Median Salary

$43,000

Max Salary

$52,000

Industry

Customer Service

Degree Required?

No

Overview

Customer support is the first interaction that a customer has when they have questions about a company or their products.. This is an awesome career if you enjoy digging for a root cause and quickly fixing problems for your customers. If you are interested in both the business and technical side of an organization, this role can be a good fit. You often have to deal with both to be successful in this role.

What you will do on a daily basis depends on the industry of the company that you work for. Luckily, a lot of different types of companies hire for customer support roles remotely. No matter what your background is in, you should be able to find something that interests you.

Companies hiring Customer Service Specialists

Average Day for a remote Customer Service Specialist

Learn more about some of the common tasks you will do on a daily basis in this role.

8 a.m. Sign in and start work

Sit down at your computer and look at the current queue of the customer service tickets

8:15 a.m. Start answering tickets

You start pulling tickets out of the queue and start responding to customers questions

10 a.m. Message co-worker

A particularly tough ticket came through and you need to talk to your co-worker to help you out. Both of you take a look and notice there is an issue with the software you are supporting. You then escalate up the issue to the development team for them to look at.

noon Lunch

😋

12:45 p.m. Back to work

Jump back into your queue

2:30 p.m. Meeting with manager

Quick chat via slack with your manager to let them know your current workload

4:30 p.m. Finish up

You answer your last ticket for the day and sign out of your computer

Common deliverables for a customer service specialist

Learn more about some of the common tasks you will do on a daily basis in this role.

Response times

One of the most key metrics is response time to a customer. Companies want to make sure that their customer's are being responded to quickly. You may be tracked by or asked what your average response time and time to close a ticket are.

Customer ratings

At some companies, they will ask their customers to fill out a survey after you have interacted with them. You will be rated on things like customer satisfaction, ability to answer questions, etc. and these scores could factor into your performance and review in your position.

by @austingrandt